FOUR PAWS is the global animal welfare organisation for animals under direct human influence, which reveals suffering, rescues animals in need and protects them. Find out more about our sustainable campaigns and projects on www.four-paws.org.

Would you like to contribute to something meaningful and work with us on our mission? This is your chance. We are looking for dedicated people to enrich our team.

Your contribution will be

• Seamless coordination and efficiency of the reservation process for LIONSROCK Lodge, from initial inquiry to check-out, ensuring smooth guest interactions, accurate billing, and effective troubleshooting
• Maximising and enhancing online visibility, booking conversion and online presence across OTAs and other online platforms, ensuring competitive listings, and using data-driven insights to drive bookings and increase visibility
• Creating personalised guest experiences by leveraging CRM tools to tailor offers, foster loyalty, and ensure exceptional communication throughout the booking and stay process
• Effectively managing dynamic pricing and implementing revenue optimisation strategies that maximise profitability through careful market analysis and real-time rate adjustments

Your profile ideally illustrates

• First years’ experience in a similar role, within a hotel/ lodge setting, hands-on experience in a front-line customer service position
• Expertise in using hotel management and reservations systems (e.g., Semper, Opera, or other industry-standard platforms), and proficiency in managing multiple booking channels (OTAs, direct website, phone/email)
• Demonstrated experience in dynamic pricing, rate management, optimising revenue, ability to analyse booking data, identify trends, and use analytics to inform pricing, promotions, and suggest strategies to increase revenue and maximise occupancy
• Proven track record managing the listings on OTAs (Booking.com, Expedia, etc.), ensuring accurate and competitive rates, optimising listings, and responding to guest reviews and inquiries, travel agent and corporate agreements and other documentation
• Hospitality marketing, and digital marketing understanding would be advantages to suggest ways of enhancing visibility, seasonal promotions, campaigns to increase bookings and online visibility
• Exceptional guest service, communication skills and collaborative team mindset, adaptability to technological trends
• Analytical skills and reporting, calm demeanour in handling last minute changes, cancellations, disruptions e.g. weather, proactive problem solving

Our offer includes

• The opportunity to truly contribute to global animal welfare
• A multinational team with the spirit of being ONE FOUR PAWS
• An eLearning onboarding platform
• A modern leadership culture and promotion of training measures
• A dynamic and pleasant working environment in a motivated team
• Birthday leave: extra day off to use around your birthday

We reveal, rescue and protect unique animals from many different species through systems change and by creating species-appropriate environments at our sanctuaries!

We celebrate our differences and strive to create an inclusive environment because we believe that only by working together, we can advance animal welfare worldwide. We value diversity, equity, and inclusion, and we strongly encourage candidates from all diverse backgrounds and experiences to apply. This includes, but is not limited to, individuals with diverse lived experiences, racial identities, national origins, religions, socioeconomic backgrounds, ages, sexual orientations, gender identities and expressions, and disability statuses to apply. We welcome everyone who wants to support our mission. Please contact recruiting@lionsrock.org if you require assistance applying to this position.

All interested individuals are invited to submit their applications for the position. Please note that in compliance with applicable laws and regulations, having a valid work permit for the respective country or being eligible to obtain one is a requirement for this position prior to commencing employment.

Join our passionate team to make a difference for animals. Apply with your CV in English today via: